L1-L2 Support(Investment Banking)

• 3-5 years of experience in production/application support within investment banking, capital markets, or a broader financial services environment • Strong understanding of capital markets products: Equities, Fixed Income, FX, Derivatives, or Commodities (front-to-back lifecycle) • Hands-on experience with SQL (complex queries, stored procedures) for data investigation • Working knowledge of Unix/Linux commands, shell scripting for troubleshooting and automation • Experience with job scheduling tools (Control-M, Autosys, or similar) • Familiarity with messaging middleware (MQ, Kafka, Solace) and file transfer protocols (SFTP, Connect:Direct) • Exposure to monitoring tools (Splunk, Geneos, AppDynamics, Grafana, ITRS) • Understanding of trade lifecycle: execution → booking → confirmation → clearing → settlement • ITIL foundation knowledge (Incident, Problem, Change Management) • Strong analytical and troubleshooting skills under time pressure Preferred/Good to Have • Exposure to FIX protocol and trade messaging standards (SWIFT, ISO 20022) • Basic scripting/programming knowledge (Python, Java) for log analysis or tooling • Experience with cloud platforms (AWS/Azure) if the environment is hybrid/cloud-migrated • Prior experience supporting regulatory reporting systems (MiFID II, Dodd-Frank, EMIR) • ITIL v3/v4 certification Soft Skills • Ability to work under pressure during market hours and high-severity incidents • Strong stakeholder management — comfortable communicating with traders and senior business heads • Ownership mindset with attention to detail • Willingness to work in shifts (including US/EU market hours overlap, occasional weekend releases) Work Hours / Shift • May include rotational shifts and on-call/weekend support for releases or DR