Personal Concierge, Perennial Living

Responsibilities: • Ensure services are delivered efficiently and in an orderly manner, meeting the service needs of residents and visitors • Coordinate internal and external resources to provide daily living services and personalised care services • Be responsible for resident assessment management and development of service plans, including medical support, activities, and dining arrangements • Regularly organise resident communication sessions and community activities to promote interaction and integration among residents • Coordinate external service providers to offer value-added services to residents • Handle resident complaints, feedback, and suggestions; follow up, provide responses, and implement corrective actions • Implement individualised case management plans based on residents’ personal care plans • Improve departmental service quality and operational efficiency • Carry out any other tasks assigned by supervisors Requirements: • Diploma in Hospitality Management, Healthcare Management or related fields. Additional certification in care giving or nursing will be an added advantage • 2 years of relevant experience in customer service in serviced apartments, hotels or care institutions • Neat and well-groomed with warm personality • Patient and caring, and enjoy interacting with the elderly individuals • Excellent communication and interpersonal skills • Able to commit shift duties (including weekends and public holidays)