I39 - Software Engineer, Java (079)

Responsibilities • Investigate, troubleshoot, and perform root cause analysis for incidents, defects, and production issues escalated by Level 1 support. • Analyze application logs, system behavior, and technical data to diagnose and resolve application issues. • Reproduce reported issues through testing and validation to identify appropriate solutions. • Develop and implement corrective fixes, workarounds, and data patches for incidents and problems. • Prepare and maintain technical documentation, solution documents, and support procedures. • Monitor application performance, response times, system health, and resource utilization to ensure service availability. • Perform SQL queries, scripting, and data extraction to support business and operational requirements. • Take ownership of incident and problem tickets, ensuring timely resolution within agreed Service Level Agreements (SLAs). • Provide application support during deployment, release, and production implementation activities. • Collaborate effectively with developers, infrastructure teams, vendors, business users, and other stakeholders to resolve issues. • Identify opportunities to improve application stability, support processes, and system performance through continuous improvement initiatives. • Ensure compliance with organizational policies, security standards, and operational procedures. Requirements • Diploma or Bachelor's Degree in Information Technology, Computer Science, Information Systems, or a related discipline. • 2–3 years of experience in the IT industry, with hands-on experience in Level 2/Level 3 application support. • Experience supporting Java-based applications in a production environment. • Strong troubleshooting, analytical, and problem-solving skills with the ability to perform root cause analysis. • Experience in system recovery, data recovery, and production issue resolution. • Proficiency in SQL, database querying, and scripting. • Familiarity with Microsoft Office applications. Knowledge of the following technologies is an advantage: • Jira • Amazon Web Services (AWS) • Linux