Transport Customer Service (CS)

Company: Infiniti Marine Pte Ltd Location: Jurong Port Working Days: 5-day work week About the Role Join Infiniti Marine Pte Ltd , a growing player in the marine and port services industry. As an Transport CS , you will play a key role in ensuring smooth port and logistics operations by coordinating with internal teams, external partners, and customers. This role is ideal for someone who enjoys a fast-paced operational environment and hands-on problem solving. Job Description • Coordinate port operations (include stevedore, stuffing/unstuffing, forklift, internal railing etc. • Prepare and provide quotations to customers in a timely manner • Respond to customers’ enquiries and emails professionally • Prepare and process billings and operational documentation • Ensure all port and shipment-related documents are accurate, complete, and properly maintained • Sort, file, and maintain operational records in accordance with company requirements • Liaise closely with internal departments to ensure smooth shipment execution • Coordinate with customers on delivery and collection arrangements • Handle customer feedback and complaints, as well as drivers’ and operators’ operational feedback • Assist in resolving operational issues and complaints through effective problem-solving • Ensure all operational records are updated accurately and promptly • Perform other ad hoc duties as assigned by the Supervisor or Manager Requirements • At least GCE “O” Level or Diploma in Logistic & Supply Chain • Relevant experience or interest in Logistics, Supply Chain, Port or Transportation operations is preferred • Non-Executive level candidates specializing in Logistics / Supply Chain or Maritime studies are welcome • Good communication and interpersonal skills • Responsible, diligent, and detail-oriented • Positive work attitude with good attendance record • Comfortable working at Jurong Port and in an operational environment Interested candidate can email to hr3@infinitimarine.com