Restaurant Assistant Manager / Supervisor

Job Description | 职位说明 We are seeking a dynamic and hands-on Restaurant AssistantManager / Supervisor to support the Restaurant Manager in overseeing dailyfront-of-house operations. The successful candidate will lead the service team,maintain high operational standards, build strong guest relationships, andbring Tomacado’s distinctive floral dining experience to life. 我们诚聘一位积极主动、具备实务管理能力的餐厅副经理／主管，协助餐厅经理负责前厅日常营运。此职位将带领服务团队、维持高水平的营运标准、建立良好的顾客关系，并呈现花厨独特的花艺餐饮体验。 Key Responsibilities | 主要工作职责 1. Guest Experience and Service Excellence 顾客体验与优质服务 • Lead the front-of-house team in delivering warm, professional, and attentive service that reflects Tomacado’s floral dining concept. • Maintain a visible presence on the restaurant floor and ensure guests receive prompt and thoughtful assistance. • Monitor service standards and take immediate action to resolve service issues. • 带领前厅团队提供热情、专业且细致的服务，展现花厨独特的花艺餐饮理念。 • 主动巡视餐厅楼面，确保顾客及时获得周到的服务。 • 监督服务质量，并及时处理服务过程中出现的问题。 2. Daily Restaurant Operations 餐厅日常营运 • Assist the Restaurant Manager in overseeing daily restaurant operations, including opening and closing procedures. • Manage table assignments, reservations, service flow, and manpower deployment during each shift. • Ensure the dining area, service stations, equipment, and guest facilities are clean, organised, and ready for operation. • Monitor food and beverage service to ensure orders are delivered accurately and promptly. • Handle cashiering, billing, membership points, cash reconciliation, and daily operational records accurately. • 协助餐厅经理监督日常营运，包括开店及闭店程序。 • 负责座位安排、订位管理、服务流程及每个班次的人力部署。 • 确保用餐区、服务工作站、设备及顾客设施整洁有序，并符合营业要求。 • 监督餐饮服务，确保订单准确并及时送达。 • 准确处理收银、账单、会员积分、现金核对及日常营运记录。 3. Team Leadership and Staff Scheduling 团队领导与员工排班 • Supervise, motivate, and support service staff during daily operations. • Prepare or assist with staff rosters, attendance monitoring, shift allocation, and leave planning. • Conduct pre-shift briefings and communicate daily priorities, promotions, reservations, and special guest requirements. • Lead by example and maintain a positive, respectful, and professional working environment. • Support manpower planning and participate in the onboarding of new employees. • 在日常营运中监督、激励并支持服务团队。 • 编制或协助编制员工排班表，并管理员工出勤、班次分配及休假安排。 • 主持班前会议，传达每日工作重点、促销活动、订位情况及顾客特殊要求。 • 以身作则，营造积极、互相尊重且专业的工作环境。 • 协助人力规划及新员工入职安排。 4. Staff Training and Development 员工培训与发展 • Train and coach service staff on standard operating procedures, menu knowledge, communication skills, upselling, and guest engagement. • Observe staff performance and provide timely, constructive feedback. • Identify training needs and support employees in improving their service and operational skills. • Ensure all team members understand the restaurant’s concept, menu, promotions, and service standards. • 培训及指导服务人员掌握标准操作程序、菜单知识、沟通技巧、销售推荐及顾客互动方式。 • 观察员工表现，并及时提供具有建设性的反馈。 • 识别员工培训需求，协助团队提升服务及营运能力。 • 确保所有团队成员了解餐厅理念、菜单、促销活动及服务标准。 5. Communication and Coordination 沟通与协调 • Work closely with the kitchen, bar, florist, and other operational teams to ensure smooth coordination and timely service. • Communicate guest allergies, dietary preferences, special occasions, and other requirements clearly to the relevant teams. • Coordinate the execution of promotions, private dining arrangements, group bookings, and special events. • Report operational concerns, guest feedback, staffing issues, and maintenance requirements to management promptly. • 与厨房、吧台、花艺及其他营运团队密切配合，确保沟通顺畅及服务及时。 • 清楚地向相关团队传达顾客的食物过敏、饮食偏好、特殊庆祝活动及其他要求。 • 协调促销活动、私人用餐、团体订位及特别活动的执行。 • 及时向管理层报告营运问题、顾客反馈、人事情况及维修需求。 6. Customer Relations and Complaint Handling 顾客关系与投诉处理 • Engage with guests, build positive relationships, and gather feedback on their dining experience. • Handle enquiries, feedback, and complaints calmly, professionally, and in accordance with company procedures. • Follow up on service recovery matters and take appropriate action to restore guest satisfaction. • Support the development of customer loyalty and encourage repeat visits. • 主动与顾客互动、建立良好关系，并了解顾客对用餐体验的反馈。 • 按照公司程序，冷静、专业地处理顾客咨询、意见及投诉。 • 跟进服务补救事项，并采取适当措施恢复顾客满意度。 • 协助提升顾客忠诚度，并鼓励顾客再次光临。 7. Sales and Business Performance 销售与业绩管理 • Support the achievement of restaurant sales, service, and operational targets. • Lead the team in recommending menu items, promotions, beverages, private dining packages, and special-event offerings. • Monitor sales performance and encourage appropriate upselling without compromising the guest experience. • Assist management in controlling operating costs, minimising wastage, and improving productivity. • 协助餐厅达成销售、服务及营运目标。 • 带领团队向顾客推荐菜品、促销项目、饮品、私人用餐套餐及特别活动服务。 • 关注销售表现，并鼓励团队在不影响顾客体验的前提下进行适当的销售推荐。 • 协助管理层控制营运成本、减少浪费并提升工作效率。 8. Hygiene, Safety and Compliance 卫生、安全与合规管理 • Ensure compliance with company policies, standard operating procedures, food-safety requirements, and workplace-safety regulations. • Conduct routine checks on restaurant cleanliness, staff grooming, equipment condition, and service readiness. • Ensure that food allergies and dietary requirements are communicated and managed appropriately. • Report accidents, safety hazards, equipment faults, and compliance concerns promptly. • 确保餐厅遵守公司政策、标准操作程序、食品安全要求及工作场所安全规定。 • 定期检查餐厅卫生、员工仪容、设备状况及营业准备情况。 • 确保食物过敏及特殊饮食要求得到适当沟通和处理。 • 及时报告事故、安全隐患、设备故障及合规问题。 Job Requirements | 任职要求 • Diploma, Degree or equivalent qualification is preferred. • At least three years of relevant experience in the food and beverage or hospitality industry. • Prior experience in a supervisory or team-lead position is preferred. • Experience in a full-service or Western-style restaurant is an advantage. • Good knowledge of restaurant operations, customer service, cashiering, and staff scheduling. • Able to work independently and make sound operational decisions when required. • Able to work shifts, weekends, and public holidays according to the duty roster. • 持有 大专文凭，大学本科或同等学历者优先。 • 至少三年餐饮或酒店服务行业相关工作…