Technical Team Lead (Security Systems)

Technical Team Lead (Security Systems) Singapore |Technical Service & Maintenance | Security and Investigations | CCTV | ACS | IDS Up to SGD 4,500 Lead a technical service team responsible for the maintenance, troubleshooting, and delivery of integrated security systems including CCTV, Access Control Systems (ACS), Intrusion Detection Systems (IDS), and related technologies. This role is suited for hands-on technical professionals who can lead service teams, manage client expectations, and ensure smooth and timely delivery of maintenance commitments. About the Company The organization is a well-established provider of integrated security and electronic protection solutions, supporting customers with security systems, technical services, maintenance, monitoring, and related solutions. The organization places strong emphasis on service quality, technical reliability, and long-term customer relationships. About the Role The Singapore team is seeking a Technical Team Lead to oversee the service and maintenance workflow for security systems while leading a team of service professionals. You will serve as a key technical and customer-facing contact, coordinating resources, managing service activities, resolving issues, and ensuring maintenance commitments are delivered effectively. This role is ideal for someone who combines hands-on security systems knowledge with technical team leadership and strong customer service skills . What’s in it for You • Lead a technical team supporting integrated security systems • Gain exposure to CCTV, access control, intrusion detection, and security management systems • Manage direct client interactions and technical service requirements • Develop team leadership, resource planning, and service management capabilities • Work on a variety of technical and operational challenges • Contribute to improvements in service delivery and customer satisfaction What You’ll Be Doing • Oversee the complete service and maintenance workflow for security systems • Lead and coordinate a team of service team members • Act as the frontline contact for clients on service and maintenance-related matters • Prepare service scopes and develop service plans based on customer requirements • Plan resource loading, skill requirements, responsibilities, and service activities • Track service milestones, performance metrics, and maintenance commitments • Coordinate daily client interactions and manage customer expectations • Ensure service and maintenance works progress smoothly and are completed on time • Troubleshoot technical issues and support the resolution of service-related problems • Handle customer concerns and technical escalations professionally • Identify new and creative ways to improve team deployment and service delivery • Provide technical guidance and support to service team members • Maintain an understanding of each client's business, organization, and objectives • Support security system configuration, application programming, and third-party integration where required • Perform a wide range of technical and non-technical tasks to support service operations Security Systems Experience • Hands-on experience with CCTV systems • Hands-on experience with Access Control Systems (ACS) • Hands-on experience with Intrusion Detection Systems (IDS) • Experience with Integrated Security Management Systems • Experience in security system troubleshooting, configuration, and technical support • Exposure to application programming and third-party system integration is an advantage • Comfortable working with both security hardware and software • Understanding of service and maintenance workflows What We’re Looking For • Minimum Nitec or Diploma in Electrical/Electronic Engineering or a related discipline • Relevant working experience in security systems, electronic engineering, technical service, or maintenance • Strong hands-on experience with CCTV, ACS, IDS, and/or integrated security systems • Experience leading, supervising, or coordinating technical/service team members • Strong technical troubleshooting and problem-solving skills • Good verbal and written communication skills • Customer service and business-oriented mindset • Strong initiative, adaptability, and ownership • Ability to manage multiple service requirements and priorities • Team player who can work effectively with technical and non-technical stakeholders • Technology savvy with good understanding of hardware and software Preferred (Added Advantage) • Experience with security system configuration and application programming • Experience integrating security systems with third-party platforms • Experience managing service and maintenance contracts • Strong client-facing and technical support experience • Experience in resource planning and service team coordination • Knowledge of integrated security solutions and security management platforms