Flight Concierge Executive

Responsibilities: • Perform day-to-day flight concierge support duties and serve as the point of contact • Receive, track and coordinate requests for flight concierge, flight support including membership flight. • Assist Ramp team in customer meet-and-greet, flight concierge related hospitality support and coordinating customer requests and exceed customers’ service expectations • Administrative support for pre-flight paperwork, preparing required airport/flight documents for flight crew • Monitor progress of flights and assist pilots as required • Coordination of logistics for private aircraft flight operations • Handle and resolve customer complaints and concerns in a calm and respectful manner • Regularly update customers via email or text messages regarding status of flights and new updates from WOA • Participate in the Company Safety & Quality Management System, in accordance to the safety and quality policy framework and be proactively involved in promoting a positive safety culture environment • A key team member in the company’s safety action group, assists with audits and inspections. • Identify and report potential hazards and challenges as well as occurrences as required by the Company’s reporting system • Adhere to safety guidelines and maintain safe working conditions for yourself and others • Communicate with managers and lead agents to manage daily schedules • Comply with all airport authority and security requirements • Assist in various other administrative or operational duties as directed by FBO Safety & Operations Manager Requirements: · 5 days’ work week (Mon-Sun) or 44 hours workweek and willingness to work a flexible schedule including 24-on call, night, weekend-shift duties and holidays. · Class 3 driving state license is mandatory with a clean record · Proactive, passionate, meticulous and with a strong safety mindset · Strong teamwork and communication skills · Punctual and excellent customer service skills & attitude · Pleasant, courteous and outgoing personality with lots of smiles