Visitor Experience (Part timer at Singapore Air Force Museum)

We offer the following benefits to our Part-time team members: • Part-time Incentive allowance - Eligibility is subject to meeting the minimum monthly working hours requirement • Overtime payment • Staff discount at the Company's retail and F&B outlets • Singapore Discovery Centre membership (you may refer to our website for the full list of membership benefits) • Transport reimbursement - Provided for duties performed outside official working hours • Opportunity to convert to full-time – Subject to availability of position and good performance Duties and Responsibilities To create a positive and engaging experience for all visitors of Singapore Air Force Museum (SAFM), a member of Defence Collective Singapore Limited (DCS), and ensure that SAFM’s narrative is preserved, managed and consistently implemented during the day-to-day operations to achieve guest satisfaction. Represent Singapore Air Force Museum in creating the best experience for guests. • Build rapport with guests and manage their needs & expectations. • Engage guests and deliver tour spiels, narrations and explanations on artefacts, exhibits and activities / games. • Performs operational roles in various stations such as - Ticketing Reception, F&B and Retail - Exhibitions / Galleries - Theatre, Playground • Prepare and facilitate fun and exciting indoor/outdoor activities. • Provide the first level of service recovery. • Responsible for ticketing numbers consolidation & POS reconciliation. • Ensure the serviceability of exhibits, facilities and equipment by performing routine checks and basic corrective measures. • Prioritise the safety of guests and perform first aid if necessary. • Training is provided for the leading of tours and activities/games. REQUIREMENTS • Guest-centric and service oriented • Enthusiastic in learning & performing a variety of operational and administrative work tasks • Patient and tactful when handling challenging situations • Enjoys interacting with people from diverse backgrounds • Comfortable with speaking to an audience • Excellent time-management and prompt in decision-making • Fluent in English and another language Uniform provided.