Assistant Chief Concierge

POSITION SUMMARY • Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. • Respond to special requests from guests with unique needs and follow up to ensure satisfaction. • Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. • Answer, record, and process all guest calls, messages, requests, questions, or concerns. • Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. • Review shift logs/daily memo books and document pertinent information in logbooks. • Ensure that any outstanding requests from the previous day receive priority and are resolved. • Monitor inventory and order general office supplies. • Notify Loss Prevention/Security of any guest reports of theft. • Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees • Serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. • Report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. • Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. • Speak with others using clear and professional language; answer telephones using appropriate etiquette. • Develop and maintain positive working relationships with others. • Ensure adherence to quality expectations and standards. • Perform other reasonable job duties as requested by Supervisors.