ASSISTANT OPERATION MANAGER

Operations Manager We are looking for an experienced and hands-on Operations Manager to oversee the day-to-day operations of our livehouse and ensure the venue operates smoothly, safely and efficiently. The Operations Manager will coordinate front-of-house operations, service teams, performers, security, housekeeping and other operational functions. The successful candidate should be comfortable working in a fast-paced entertainment and hospitality environment and capable of resolving operational issues independently. Key Responsibilities • Oversee daily venue operations and ensure smooth coordination between departments • Manage opening, operating and closing procedures • Coordinate front-of-house, reception, service, security, housekeeping and other operational teams • Ensure adequate manpower deployment and operational readiness for each shift • Monitor customer service standards and overall guest experience • Handle operational issues, customer escalations and incidents professionally • Coordinate with F&B, kitchen, entertainment, stage and technical teams • Ensure venue cleanliness, safety and operational standards are maintained • Assist with staff scheduling, attendance and manpower planning • Monitor compliance with internal procedures, safety requirements and applicable regulations • Coordinate maintenance, contractors and operational suppliers where necessary • Support events, private functions and special programmes • Prepare operational reports and recommend improvements to management • Perform other operational duties as required by management