Personal Trainer / Coach

Position: Full-Time Personal Trainer/Coach Department: Personal Training / Fitness Reports To: Club Manager / Head Coach Location: Anytime Fitness Pasir Ris Employment Type: Full-Time 1. ROLE PURPOSE The Personal Trainer/ Coach is responsible for delivering safe, professional and results-driven personal training services while contributing to the overall success of the club. The role requires the trainer to build strong relationships with members, develop and maintain a personal training client base, achieve agreed sales and service targets, support member retention, and contribute to a positive and professional gym environment. The Personal Trainer/ Coach is expected to represent the Anytime Fitness brand professionally at all times and work closely with the Club Manager and team to support the club's operational and commercial objectives. 2. KEY RESPONSIBILITIES A. Personal Training & Client Results • Conduct initial fitness consultations and assessments to understand each client's goals, fitness level, limitations and training history. • Design safe, effective and personalised training programmes based on individual goals and abilities. • Conduct professional one-to-one and/or small-group class sessions. • Demonstrate correct exercise techniques and ensure clients maintain proper form. • Monitor clients throughout each session and make appropriate programme adjustments. • Track client progress, including relevant fitness and performance measurements. • Conduct regular progress reviews with clients. • Set realistic short-term and long-term fitness goals with clients. • Provide appropriate motivation, encouragement and accountability. • Ensure all training sessions are conducted in a safe, professional and engaging manner. • Maintain accurate records of client programmes, attendance and progress. B. Member Engagement & Gym Floor Presence • Maintain a visible and approachable presence on the gym floor. • Build positive relationships with members, including members who are not currently PT/coaching clients. • Proactively introduce yourself to new and existing members. • Assist members with basic exercise technique and safe equipment usage where appropriate. • Conduct gym orientations for new members when assigned. • Identify members who may benefit from additional coaching or personal training. • Encourage a welcoming, friendly and community-oriented gym environment. • Support member engagement activities, challenges and club events. C. Personal Training Sales & Business Development • Actively develop and maintain a personal training client base. • Follow up with leads, prospects and members who have expressed interest in personal training/coaching. • Conduct complimentary consultations, fitness assessments or trial sessions where required. • Clearly communicate the value and benefits of personal training. • Present appropriate PT packages based on the client's needs and goals. • Achieve agreed monthly PT sales, session and revenue targets. • Generate new PT leads through member engagement, referrals, gym floor interactions and other approved channels. • Maintain strong relationships with existing clients to encourage renewals and referrals. • Follow up with inactive or expiring PT clients where appropriate. • Maintain accurate records of leads, consultations, sales and follow-ups. Personal Trainers are expected to understand that PT is both a coaching and client-development role. Current Anytime Fitness Singapore listings specifically include PT package sales, client acquisition, retention and sales targets as part of the role. D. Member Retention & Customer Service • Deliver a consistently high standard of customer service. • Build genuine and professional relationships with members. • Take ownership of the client's overall training experience. • Identify potential issues affecting client satisfaction and communicate them to the Club Manager. • Encourage clients to remain consistent with their training and gym attendance. • Support the club's member retention initiatives. • Encourage satisfied clients to provide referrals and recommendations. • Handle member concerns professionally and escalate complaints when necessary. E. Gym Operations & Cleanliness • Maintain a clean, organised and professional training area. • Return equipment to its proper location after use. • Ensure equipment is used safely and correctly. • Report damaged, faulty or unsafe equipment to the Head Coach immediately. • Assist with routine gym floor checks where required. • Maintain appropriate hygiene and cleanliness standards within the training area. • Support general club housekeeping when required. • Assist with club events, promotions and operational activities. Anytime Fitness specifically includes maintaining a clean and safe training environment, inspecting equipment and supporting general gym tidiness. F. Safety & Professional Standards • Prioritise client safety during every training session. • Follow all club safety procedures and emergency protocols. • Maintain valid and recognised Personal Trainer certification. • Maintain required First Aid / CPR / AED certification where applicable. • Conduct appropriate screening and assessments before commencing training. • Recognise when a client should be referred to a qualified medical or healthcare professional. • Do not provide medical diagnosis or treatment outside the trainer's professional scope. • Maintain professional boundaries with all members. • Report accidents, injuries or incidents to management immediately. • Ensure training programmes are appropriate to the client's capabilities and limitations. G. Nutrition & Lifestyle Guidance • Provide general fitness, recovery and healthy lifestyle guidance within the scope of a Personal Trainer. • Provide basic nutritional education where appropriately qualified. • Encourage sustainable lifestyle habits relating to exercise, recovery, hydration an…