Senior / Patient Service Associate (Full-time)

Responsibilities: • Provide and maintain high standard of service excellence to patients, caregivers, and colleagues. • Preparation of clinic for daily operations prior to opening and facilitate proper handover at the end of each clinic session and at end closing time. • Assist doctors and act as chaperones during in-clinic consultations and teleconsultations, providing translation support when necessary. • Timely follow-up of administrative tasks after clinic sessions, including handling inquiries, educating patients on managing appointments and making payments online e.g., using HealthHub, and scheduling appointments promptly. • Handle counter duties with precision for accurate registration and billing. • Attend to patient enquiries through various platforms, e.g., face-to-face, phone, and emails. • Provide financial counselling with knowledge of financial schemes available to patients. • Ad-hoc duties as assigned. Requirements: • Minimum GCE 'N' level. • Service-oriented with a pleasant disposition. • Demonstrate strong interpersonal skills and effective teamwork. • PC / computer literacy and able to multi-task in a fast-paced environment.