Support Analyst

Job Description: Assist in presales activities, such as: • Prepare Non-Disclosure Agreements (NDA with ready templates) • Drafting standard proposals • Conduct product demonstrations and address queries on products • Prepare quotations for review and approval Assist in post-sales / operational activities, such as: • Manage products and product partners • Monitor billing cycles and prepare billings to clients • Research, evaluate and recommend new products and services • Plan and execute lead-generation activities / events As core Tech Team member: • Handle IT asset inventory, including tracking, updating, and maintaining records of IT equipment and software licenses. Work independently or collaboratively with team on ad-hoc assignments , such as: • Manage projects – communicate with clients, testing, debugging, and documentation • Support process and workflow automation related projects • Support other business pillars where requested Requirements: • A diploma or degree in IT, computer science, or related field. • Basic knowledge of IT hardware, software, and network systems. • Proficient in Microsoft Office. • Proficient in scripting languages and data analytics is a plus. • Knowledge in Microsoft Power Platform is a plus. • Good communication and interpersonal skills. • Ability to work independently and in a team. • Attention to detail and problem-solving skills. • Willingness to learn and adapt to new technologies and challenges.