Managed IT Solutions Engineer - Singapore

As Managed IT Solutions Engineer, you will be the primary technical and consultative point of contact for maritime customers worldwide. Reporting to the Director, Managed IT Services with a dotted line to the Regional Sales Manager, you will work with the Sales team translate complex vessel and fleet IT requirements into bespoke, deliverable solutions - spanning network design, hardware, and managed services - while partnering internally with sales, engineering, and operations teams to ensure seamless delivery. This is an in-person role based out of our office in Singapore. Responsibilities • Engage directly with channel partners, shipping companies, vessel operators, and fleet managers to understand and document IT and connectivity requirements. • Design bespoke, fit-for-purpose IT solutions covering vessel networking (VSAT, LTE, Wi-Fi), onboard IT infrastructure, cybersecurity, and managed IT services. • Produce detailed technical proposals, scopes of work, and Bill of Materials (BoM) to support commercial quotes and customer sign-off. • Act as the technical bridge between customers and internal teams (sales, engineering, operations, procurement) throughout project delivery lifecycle. • Oversee and support the delivery and commissioning of IT solutions, providing on-site assistance or remote technical guidance as required. • Contribute to product development by feeding back customer insights, solution gaps, and market trends to the Director of Managed Services. • Support commercial opportunities by participating in customer meetings, RFP responses, technical presentations and trade shows alongside sales teams. • Working closely with Sales Managers and attending meetings with them to promote IT services. • Ensure all designs comply with maritime regulations, vendor standards, and internal quality/security frameworks. • Maintain up-to-date knowledge of maritime IT trends, emerging technologies, and competitor offerings. • Keep sales account manager(s) up to date with customers’ progress, changes, and upselling suggestions based on account activities. Qualifications • 3+ years in IT solutions, systems integration, or network engineering roles • Hands-on experience with core IT infrastructure - such as Windows Server, Active Directory, virtualization platforms, Microsoft 365, endpoint management, and/or Windows/macOS desktop administrator. • Hands-on experience designing LAN/WAN, routing, switching, and firewall solutions • Demonstrated customer-facing or pre-sales technical experience • Ability to produce clear technical documentation and proposals • Strong communicator comfortable working across cultures and time zones • Proficiency in English (additional languages a plus) PREFERRED QUALIFICATIONS • Experience in maritime, offshore, transportation, or remote connectivity environments • Familiarity with VSAT, Starlink, LTE, or hybrid WAN technologies. • Experience selling on-premises equipment and not just cloud solutions. • Understanding of maritime cybersecurity standards (BIMCO, IACS UR E26/E27) • Relevant certifications (CompTIA A+, CCNA/CCNP, CompTIA Network+, or vendor-specific) • Exposure to MSP operations, ITSM frameworks, or managed services delivery • Project management or solutions delivery experience • Familiarity with bandwidth restricted or volume metered connectivity. COMPETENCY PROFILE • Technical curiosity - stays current with networking, cloud, and maritime tech developments and applies them practically. • Customer empathy - listens actively, asks the right questions, and translates operational challenges into IT requirements. • Solution thinking - balances technical precision with commercial pragmatism; builds the right solution, not just the perfect one. • Delivery ownership - takes accountability from design through deployment; doesn't drop the thread when a project transitions. • Global mindset - comfortable working remotely with colleagues and customers across different regions, time zones, regulations, and operational contexts. • Flexibility - Ability to travel to customer in-person meetings, trade shows and company events as needed.