HR Services Manager

Safeguard Global builds adaptive solutions for organizations seeking to thrive in the global economy. Through a combination of workforce management data, technologies, services and market expertise, Safeguard Global enables success through smarter, more efficient global employee management, recruitment, payroll, onboarding, expense management and more. Why join Safeguard Global? We want to help you work in any way that means making time for family, commitments, and life outside of work so that you can have the best of both worlds. When you own what you do and are driven to deliver, you have the flexibility to decide where and how you work. Our roles aren't just remote and hybrid first they break free from the traditional ways of doing things, paving a way for a job that works for you. HR Services Manager The HR Services Manager plays a pivotal role in delivering high-quality, legally compliant HR Business Partnering support to a diverse portfolio of global clients, including Embedded clients (reseller) and HR Consulting clients. As the primary HR point of contact for workers, clients, and in-country partners, this role is responsible for managing the full employee lifecycle and ensuring seamless coordination across all HR functions. The ideal candidate will have a strong understanding of employment law, HR best practices, and the ability to lead complex HR initiatives in a fast-paced, global environment. This role also requires creative thinking, a can-do attitude, and a proactive, consultative approach to client needs. The HR Services Manager must anticipate client needs, provide up-front knowledge to mitigate risk, and ask probing questions to uncover the full context of client inquiries—for example, understanding the reason behind a notice period inquiry to ensure compliance with local legislative practices. Key Responsibilities HR Business Partnering · Serve as the primary HR contact for GEO workers and client representatives. · Provide legally compliant and professional support across the full employee lifecycle, including onboarding, employee relations, and offboarding. · Advise clients on performance management, promotions, career development, and compensation benchmarking. · Support Embedded clients (reseller) and HR Consulting clients with tailored HR guidance and solutions. · Apply a consultative mindset to proactively identify client needs and provide strategic HR support. Contract &Documentation Management · Prepare and manage employment contracts and HR documentation, including confirmations, title/salary changes, probation extensions, and renewals. · Monitor key dates such as probation periods and contract expirations to ensure timely action. Compliance &Legal Coordination · Ensure ongoing compliance with local labor laws, GDPR, and internal controls. · Maintain and regularly update HR policies, employee handbooks, and process documentation. · Support work permit processes (applications, renewals, cancellations, information and documents) in collaboration with legal/immigration partners. · Proactively identify legal, compliance, or operational risks and raise them appropriately. · Escalate complex employee relations or legal cases to senior HR leadership or legal counsel. Payroll &Benefits Administration · Collaborate with payroll and benefits providers to ensure accurate and timely compensation and benefits delivery. · Oversee monthly payroll cycles, tax submissions, and social security filings with local vendors. Reporting &Analytics · Generate monthly HR reports and respond to internal or client ad hoc data requests. · Maintain accurate employee records in line with audit and data retention requirements. · Support HR audits and client due diligence processes as required. HR Projects &Process Improvement · Lead and support HR projects such as employee transitions, organizational changes, and terminations. · Identify process inefficiencies, recommend solutions, and implement improvements to optimize service delivery and reduce compliance risks. Stakeholder Engagement & Collaboration · Provide coaching and day-to-day HR support to client managers and internal stakeholders. · Partner cross-functionally with Sales, Operations, Legal, and Finance teams to ensure aligned HR operations. · Actively contribute to global and local HR initiatives and continuous improvement efforts. Employee Experience& Engagement · Promote a positive employee experience through effective onboarding, regular check-ins, and offboarding. · Support employee engagement efforts, including satisfaction surveys and feedback loops. · Serve as an escalation point for employee concerns, grievances, and conflict resolution, ensuring swift and appropriate action. Knowledge Management & Best Practices · Stay informed on employment law updates and HR compliance requirements in supported countries. · Research and adopt HR best practices to enhance client and worker experiences. Qualifications · Requires 5-6 years of proven experience in HR management or HR business partnering, preferably in an international or Employer of Record (EOR) context. · Strong working knowledge of local and international labor laws, employment practices, and HR compliance. · Experience with global HRIS platforms and HR tools. · Excellent communication, interpersonal, and stakeholder management skills. · Strong organizational and prioritization abilities in a high-volume, fast-paced environment. · Strong analytical and problem-solving skills to handle complex issues and make data-driven recommendations. · Excellent verbal and written communication skills are essential for interacting with employees, management and external stakeholders. Fluent in English (additional language skills are a plus).