Client Engagement Officer

Job Purpose The Client Engagement Executive/Officer is responsible for managing incoming and outgoing client communications, converting enquiries and leads into appointments, and supporting walk-in clients. The role is focused on driving appointment bookings and sales while ensuring a high standard of client and patient experience. Key Responsibilities • Respond promptly and professionally to all enquiries via WhatsApp and phone calls. • Handle outbound and cold calls to prospective and existing clients to generate appointments. • Follow up on leads and enquiries to convert them into confirmed appointments. • Arrange, confirm and follow up on client/patient appointments. • Re-engage past clients and follow up on cancelled, missed or pending appointments. • Attend to walk-in clients, understand their needs and facilitate consultation or treatment bookings. • Provide accurate information on clinic and MediSpa services, treatments and ongoing promotions. • Support conversion of enquiries and appointments into treatment sales. • Maintain accurate records of leads, follow-ups, appointments and outcomes. • Work closely with the clinic and MediSpa teams to ensure a smooth client journey. • Maintain a consistently high standard of client/patient service and experience. • Achieve assigned appointment, conversion and sales KPIs. Requirements • Experience in customer service, telesales, telemarketing or appointment setting preferred. • Experience in aesthetics, beauty, wellness or healthcare is a must. • Strong communication and interpersonal skills. • Confident in handling both inbound enquiries and outbound calls. • Sales-oriented with good follow-up and closing skills. • Organised, responsive and able to manage multiple leads and enquiries. • Comfortable communicating via WhatsApp, phone and face-to-face. • Able to work onsite 6 days per week.