Customer Service Officers (Supervisor)

RESPONSIBILITIES • Able to manage shift operations. • Deliver excellent customer service by attending to patrons’ enquiries, requests and feedback in a professional and courteous manner. • Perform rotational duties including: • Box Office ticketing and cashiering • F&B preparation and sales • Ushering duties • Inventory checks and stock replenishment • General housekeeping and maintaining cleanliness of the cinema • Supervise, coach and support the training of new staff to ensure smooth daily operations. • Ensure compliance with company SOPs, safety standards and operational procedures. • Maintain effective communication and teamwork. • Assist and support the Cinema Manager in the day-to-day operations. • Assist in cinema events, promotional activities, and other ad hoc duties as assigned. REQUIREMENTS • Strong leadership and supervisory skills. • Excellent communication and interpersonal skills. • A good team player. • Have a passion for service with a positive attitude. • Well-presented, polite and tactful. • Able to work on weekends, public holidays and rotating shifts. • Full-time position – 5-day work week. • Prior experience in customer service in retail, F&B or cinema operations will be an advantage. BENEFITS • Basic + Allowances + Medical benefits + FREE movies! • Attractive bonuses (applies to full-timers only). • Career advancement opportunities. • FUN and LIVELY working environment.