Client Services Executive

Company Overview ENTERPRISE PROMOTION CENTRES is a Singapore-based company established in 1989. We partner industry leaders to promote growth, develop capabilities, drive organisational and workforce transformation, provide business facilitation, and prepare businesses for a future-ready workforce. Job Summary Oversee daily association management services operations and event management, including pre-event planning, execution, and post-event activities, to support client organisations and stakeholders effectively. Responsibilities • Coordinate and execute daily association management services operations under the Client Services Manager’s guidance to ensure smooth service delivery • Manage and service client organisations and stakeholders to maintain strong relationships and meet their needs • Handle membership services by processing enquiries, requests, invitations, membership applications, and coordinating membership renewal drives while maintaining an accurate membership database • Coordinate Board, Committee, Subcommittee, and Annual General Meetings by arranging meetings, preparing meeting slides and documents, recording Minutes of Meeting, tracking attendance and quorum, and following up on action plans • Plan, coordinate, and manage events and training courses by liaising with venue partners, speakers, sponsors, organising committees, and catering services; manage registration, payments, event flyers, and post-event reports • Support sales and marketing efforts for events to maximize participation and engagement • Manage publications and website content by posting updates on websites and social media pages, handling public relations communications such as invitations and letters, and coordinating newsletters with external parties • Reconcile monthly financial statements related to payments, events, and membership renewals to ensure accurate financial records Preferred competencies and qualifications • Diploma in any discipline with minimum 3 years of relevant experience, preferably in organising events and secretariat services in a professional or trade organisation • Proficient in MS Office applications • Working knowledge of social media and website design • Strong time management skills to multi-task and deliver quality work within deadlines • Meticulous project management skills to follow through on implementation plans • Effective problem-solving skills with a service-oriented mindset • Excellent interpersonal and communication skills, both written and verbal • Proactive, self-motivated, conscientious team player able to work independently