Operations Officer

Key responsibilities 1. Fund and Client Support · Coordinating with clients, fund administrators, custodians, banks, brokers, auditors, corporate secretaries, tax agents and other service providers. · Supporting client and investor onboarding, including collection, review and submission of KYC documents and supporting information. · Assisting clients with the preparation of payment instructions to banks, including providing relevant payment details, checking operational information for completeness, and coordinating follow-up with banks, custodians, administrators or clients where required. · Assisting with investor subscription, redemption, transfer, distribution, cash proceeds and contract note follow-up matters. · Supporting client queries and operational coordination where investors require information on distributions, redemption proceeds, cash movements, payment status or related documentation. · Maintaining records of key fund matters, investor communications, operational instruction sand outstanding follow-up items. · Placing trade instructions with banks, brokers or custodians based on instructions received from the RM / investment manager, and following up on trade execution, settlement, confirmations and related operational matters. · Assisting with client and investor onboarding reviews, including KYC documentation, accredited investor checks, source of wealth / source of funds review and screening follow-up. 2. Reporting / Operations /Administration · Supporting onboarding of banks, brokers, custodians, relationship managers and external counterparties. · Preparing and coordinating account opening, account maintenance, authorized signatory updates, trading authority, LPOA, SFTP / data feed access and reporting access arrangements. · Acting as a point of contact between fund administrators and investors for new subscriptions into the company’s sub-funds. · Assisting with investor onboarding into the fund administrator’s onboarding process, including coordination of subscription documents, KYC information, supporting documents and follow-up queries. · Coordinating with investors, fund administrators and internal stakeholders to ensure subscription onboarding matters are followed up and completed. · Liaising with technology vendor and other reporting platforms or service providers on reporting access, SFTP setup, data feeds and consolidation matters. · Acting as a central point of coordination between management, clients, fund administrators, banks, brokers ,custodians, auditors, compliance consultants and other service providers. 3. Ad-hoc / operational projects • Assist with operational initiatives such as process improvements, document template standardization, vendor onboarding, and office set-up changes. • Provide ad-hoc administrative support to investment/operations/compliance teams as assigned. Requirements • Diploma or Degree with relevant experience in administration/office management; experience in an MFO, asset management, financial services, accounting, legal, or professional services environment is preferred. • Strong attention to detail and accuracy (especially for schedules, documentation, and numbers). • High integrity and discretion; comfortable handling confidential information. • Strong multitasking, prioritization, and follow-through skills in a fast-paced, high-accountability setting. • Proficient in Microsoft Office (Excel, Word, Outlook).