Customer Service Officer (Govt Project/ Novena)

Customer Service Officer Enable your future At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world’s most forward-thinking brands, and explore what’s possible when human expertise meets technology. Together, we’ll enable the future — starting with yours. Top reasons to work here: • Attractive remuneration, great perks, and performance incentives • Comprehensive medical, insurance, or social security coverage • World-class workspaces • Engaging activities and recognition programs • Strong learning and development plans for your career growth • Positive work culture that enables your future • Easy to locate area with direct access to public transport • Flexible working arrangements • Be coached and mentored by experts in your field • Join a global company, winner of hundreds of industry awards What is your mission? You’ll help us deliver excellent service to our partner brands by performing these tasks: • Attend to phone-in enquires and/or emails and correspondences from the Public. • Resolve enquiries in a timely, efficient, and professional manner. • Provide constructive feedbacks on tool, resources, procedures and guideline to enhance workflow and the customer experience. • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedure. • Handling and managing of escalation issues in a proficient manner. • Build sustainable relationships and engage customers by taking the extra mile. • Perform other duties and responsibilities that may be assigned to you by the management within your category of employment in the organization and for the effective implementation, maintenance and continual improvement of the Quality Management System of TDCX. Who are we looking for? • Candidate must possess at least the GCE ‘N’ Level or Diploma in any field. • Preferably with 2 years of working experience in the related field is ideal for this position. • Possesses strong time management skills and is motivated toexceed expectations. • Proficient in MS Office applications with excellent keyboardskills. • Possesses good telephone manners with clear speaking voice. • Comfortable working with computers and multiple systems. • Excellent verbal and written communication skills in English and the language of the supporting market. Who is TDCX? Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality. TDCX’s smart, scalable approach—driven by innovation and operationalprecision—positions it as a key partner for companies targeting tangibleoutcomes. With more than 20,000 employees across 37 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S. Visit www.tdcx.com for more info.