Senior / Guest Service Assistant

Responsibilities: • Work closely with the Assistant Manager to provide courteous services, efficiently and tactfully responding to guests’ complaints, requests and inquiries. • Collaborate closely with Concierge on guests ‘arrival and departure. • Establish contacts with house guests/ long-staying guests and offer assistance when needed. • Conduct courtesy calls to guests. • Stay well-versed and updated on all tourist-related information. • Maintain and manage stock of promotional materials for daily operations. • Perform any other duties assigned by supervisors, carrying them out diligently and professionally. Requirements: • Minimum Secondary school education or equivalent; hospitality or customer service experience preferred. • Friendly and service-oriented, with good communication and interpersonal skills. • Team player who can work closely with Front Office and other hotel departments. • Neat and professional appearance with a positive work attitude. • Willing to work rotating shifts, weekends, and public holidays.. Employees will get to enjoy benefits such as Medical, Flexi, Birthday Leave & Vouchers, Annual Health Screening, and Insurance Coverage.