Marketing & E-commerce Assistant

Role Overview The Marketing & E-commerce Assistant supports the day-to-day execution of marketing and e-commerce activities for GLOWN Singapore. The role works closely with the Marketing and E-commerce leads to coordinate campaigns, maintain online sales channels, support content and promotional activities, monitor basic performance, and ensure day-to-day tasks are completed accurately and on time. This is a hands-on role suited to someone at the beginning of their career who is organized, proactive, digitally savvy, and interested in developing experience across both e-commerce and digital marketing. Key Responsibilities E-commerce Support ● Assist with day-to-day management and maintenance of GLOWN's e-commerce channels, including the website and marketplaces. ● Upload and update product listings, descriptions, images, pricing, promotions, and other product information. ● Support campaign and promotional setup across e-commerce platforms, including basic Seller Centre tasks. ● Perform routine checks to ensure product information, pricing, promotional mechanics, links, and website content are accurate. ● Assist with merchandising tasks, including product collections, bundles, promotional placements, and campaign updates. ● Monitor basic order, stock, returns/refund, and product-related issues, and coordinate with the relevant team members when follow-up is required. ● Assist the e-commerce and marketing manager with marketplace and website operational tasks as required. Marketing & Campaign Support ● Assist with executing marketing campaigns, product launches, promotions, and seasonal activities. ● Coordinate marketing assets, campaign materials, product information, and other deliverables. ● Support influencer/KOL outreach, product seeding, coordination, and tracking where required. ● Assist with campaign calendars, timelines, trackers, and task follow-ups. ● Conduct basic competitor, market, campaign, and trend research. ● Support offline marketing, events, or activations as needed. Social Media & Content Support ● Assist with scheduling and publishing approved social media content. ● Maintain social media and content calendars. ● Help organize and maintain the marketing content and creative asset library. ● Coordinate approved creative requirements and ensure required assets are available for campaigns. ● Support basic content creation where appropriate, such as simple social posts, stories, short-form content, or Canva adaptations. ● Monitor comments, DMs, and basic customer inquiries and escalate where necessary. Reporting & Administrative Support ● Compile basic weekly/monthly e-commerce and marketing performance data. ● Maintain campaign, promotion, content, influencer, and e-commerce trackers. ● Assist with collecting data from e-commerce platforms, social channels, and marketing tools for reporting. ● Maintain organized records of campaign assets, product information, reports, and relevant documentation. ● Support vendor, agency, and internal coordination where required. ● Provide general administrative and coordination support to the Marketing and E-commerce team.