Customer Service Specialist

We seek individuals with patience, good listening, and problem-solving skills who find joy in delighting our customers, ensuring customer satisfaction, and ALWAYS bringing a SMILE to our customers’ faces. Our esteemed Retail professional in our COURTS In-House Call Centre daily task is as follows: The essential responsibilities of the incumbent include: • Respond to customers’ enquiries via the respective Customer Service touch points like hotline, email and social media • Work with different departments within the organisation on service recovery for case closure at customer’s level • Update and record the customers information via internal customer information system. What we can develop in you: • Learn to work with a variety of people • Opportunity to cross sell products or services over the phone • On-the-job training • Career and self-development To be successful in this role: • Patience • Good listening skills • Problem-solving skills • Firm and warm • Ability to work under pressure Formal Education & Certification • Minimum GCE “O” Level • 2 years of working experience Knowledge & Experience • Customer Service experience Personal Attributes • Positive attitude • Team player • Good communication skills - written and spoken • Good listening skills • High level of initiative and integrity • Good presentation skills • Customer oriented personality • Computer proficiency • Ability to work under pressure in a fast pace working environment We are open for : • Full Time • Part Time (4 days work week, 8 hours per day) • Contract Must be able to work on weekends.