OpenShift Engineer (L1 Support)

Requirement: Job Role/Level OpenShift Engineer (L1 Support Mandatory Skills Role Overview We are seeking a motivated OpenShift Engineer (L1 Support) with 2–3 years of hands-on experience in OpenShift and container platforms. The role involves providing first-level support, monitoring, and operational maintenance of OpenShift environments, while continuously learning and supporting additional platforms integrated with OpenShift. ________________________________________ Key Responsibilities • Provide L1 support for OpenShift platform, including monitoring, incident response, and basic troubleshooting • Monitor cluster health, workloads, and infrastructure using standard monitoring tools • Perform routine operational tasks such as: o User access management o Pod/application restarts o Log analysis and basic issue diagnosis • Escalate complex issues to L2/L3 teams with proper documentation and initial analysis • Support deployment activities and assist in CI/CD pipeline operations • Maintain system availability, performance, and reliability in line with SLAs • Work with cross-functional teams (DevOps, Infra, Security) to resolve platform issues • Create and maintain operational documentation, runbooks, and knowledge base articles • Participate in incident management, problem management, and change management processes • Be open to learning and supporting additional platforms/tools integrated with OpenShift ________________________________________ Required Skills & Experience • 2–3 years of experience working with Red Hat OpenShift or Kubernetes platforms • Basic understanding of: o Containers (Docker/CRI-O) o Kubernetes/OpenShift architecture o Linux systems and command line • Familiarity with monitoring/logging tools (e.g., Prometheus, Grafana, ELK) • Understanding of networking fundamentals (DNS, load balancing, ingress) • Exposure to CI/CD tools (e.g., Jenkins, GitLab CI) is a plus • Basic scripting skills (Shell/Python) are advantageous • Strong troubleshooting and analytical skills ________________________________________ Preferred Qualifications • Experience in banking or financial services environments (preferred but not mandatory) • Exposure to cloud platforms (AWS, Azure, or GCP) is a plus • Familiarity with ITIL processes (incident, problem, change management) ________________________________________