Customer Service Executive (FMCG) | Up $3,200 + AWS | North

Job Summary : Work Location: Senoko Drive Basic Salary: $2,800 – $3,200 per month Working Days: 5.5 days (Alternate Saturday) Working Hours: Monday–Friday, 8:30 AM – 5:45 PM | Saturday, 8:30 AM – 12:30 PM Benefits : • 14 days Annual Leave • AWS + VB Job Responsibilities : • Handle customer enquiries promptly and professionally through phone, email and WhatsApp. • Provide accurate information, resolve customer issues and follow up to ensure customer satisfaction. • Process customer orders accurately and in a timely manner. • Assist customers with their queries and requests related to orders and services. • Coordinate closely with Sales, Logistics, Finance and Warehouse teams to ensure smooth order fulfilment. • Maintain accurate and updated records of customer interactions and transactions. • Monitor and track order status to ensure timely fulfilment and delivery. Requirements : • Minimum O Level or equivalent qualification; Diploma or Degree is preferred. • Minimum 3 years of relevant customer service experience, preferably within the FMCG or food industry. • Strong interpersonal and communication skills with a customer-centric mindset. • Proficient in Microsoft Office applications. • Familiarity with ERP or order management systems will be an advantage. Applicants who possess relevant experience for the above responsibilities are most welcome to apply. If you do not possess the above experience, your application will still be considered on individual merits and you may be contacted for other opportunities. Please submit your updated resume in MS Words format by using the APPLY NOW BUTTON. By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by the company relating to this job application. https://www.mci.com.sg/wp-content/uploads/2025/08/MCI-Job-Applicant-Data-Protection-Notice.pdf **We regret to inform that only shortlisted candidates would be notified. Sim Hui Shi (Carra) Reg No: R22110425 MCI Consulting Pte Ltd EA Licence: 13C6730