Customer Service Executive (Shipping / Logistics)

Job Description Eastrans Lines is seeking a responsible and detail-oriented Customer Service Executive to manage customer inquiries and coordinate shipment operations for import, export, and local deliveries. Key Responsibilities • Handle daily customer service operations for import, export, and local shipments • Coordinate with customers, carriers, transporters, and internal teams • Process shipping documentation (e.g. Bill of Lading, Delivery Orders, invoices) • Monitor shipment status and ensure timely updates to customers • Resolve shipment issues, delays, and discrepancies efficiently • Ensure compliance with shipping regulations and company procedures • Maintain accurate records and documentation Requirements • Minimum 2 years of experience in shipping / freight forwarding / logistics industry • Basic knowledge of import/export procedures and documentation • Proficient in Microsoft Office (Excel, Word, Outlook) • Good communication and coordination skills • Able to work independently and in a fast-paced environment Education & Qualifications • Minimum Diploma in Logistics, Supply Chain, Business, or related field • Candidates with relevant working experience may be considered in lieu of formal qualifications Preferred Skills (Optional but Good to Include) • Experience with TradeNet submission • Knowledge of local customs regulations • Familiar with freight management systems Other Information • 5-day work week • office located at Pasir Panjang