IT Support Engineer

We are looking for a hands-on IT Support Engineer who enjoys solving problems and helping people. You will be the frontline contact for colleagues’ tech needs. What you’ll do: • Diagnosing and resolving software, hardware, or network issues • Managing device setup, imaging, and user access • Supporting video conferencing, remote work tools, and communication platforms • Assisting with on-site or remote technical support requests • Maintaining asset logs and IT documentation • Performing system updates and configuration changes • Liaising with third-party providers or vendors on repairs or replacements • Supporting installations of new software and systems • Ensuring data backups and recovery tools are operational • Assisting with security compliance, antivirus, and patch management What we are looking for: • 2-4 years of IT support experience (preferred but not essential) - we value potential and willingness to learn • Strong communication and troubleshooting skills, including remote support • Experience with Windows, macOS, M365. • Familiarity with networking, VPNs, and Active Directory • A team player with a passion for helping others • Detail-oriented with a commitment to clear documentation