Desktop Support Engineer (1 Year Contract Renewable)

Company Overview Founded in 2013, MQ Solutions & Services builds lasting business relations by upholding Moral Quotient—understanding right from wrong and acting on core values—in Information and Communication Technology. Job Summary Provide on-site IT support by troubleshooting and resolving desktop PC and printer issues, deploying hardware and software, and serving as the first point of contact for IT-related customer calls in a fast-paced environment. Responsibilities • Troubleshoot and resolve desktop PC and printer issues on customer sites to ensure minimal downtime • Serve as the first point of contact for customer IT-related calls, providing timely and effective support • Deploy new hardware and software across multiple users and locations to maintain up-to-date IT infrastructure • Install and troubleshoot IT hardware and software in a large, fast-paced user environment to support operational continuity • Perform ad-hoc IT maintenance and support tasks as assigned by the reporting manager • Collaborate with team members and interact professionally with customers and vendors to deliver quality service • Maintain a customer-focused approach by diligently addressing service issues and ensuring customer satisfaction • Demonstrate self-motivation and commitment to completing assigned duties efficiently • Standby duties may be required, including working at customer premises as needed Required competencies and certifications • Proficient in Microsoft Operating Systems (XP, Vista, Windows 7, 2000, 2003, 2008) for desktop and server support in end-user environments Preferred competencies and qualifications • Strong interpersonal, analytical, and problem-solving skills to effectively address IT issues • Experience working in teams and managing interactions with customers and vendors