Transit Experience Associate

The Transit Experience Associate will play a key role in creating a positive and memorable experience for transit passengers at Changi Airport. You will provide exceptional customer service, engage with passengers, and promote our tours and services while ensuring a seamless and enjoyable transit experience. Working Hours: Weekdays and weekends, on a shift basis (eg. 6:00AM - 2:00PM / 7:00AM – 2:00PM / 10:00PM – 1:00AM). Shift timings may vary based on project requirements. Salary: $14 per hour Location: Changi Airport Transit Terminals Key Responsibilities: Passenger Assistance & Escorting • Provide solutions, relevant information, and product recommendations to transit passengers. • Escort and assist transit passengers to designated tour assembly points, ensuring a seamless experience. • Customer Engagement & Sales • Drive sales through proactive customer engagement, cross-selling, and upselling techniques. • Proactively communicate ongoing promotions, offers, and product information to customers. Retail Operations • Process transactions using the POS system and handle various payment methods efficiently. • Perform end-of-shift duties, including financial reconciliation and reporting. Service Coordination • Assist with bookings, reservations, and transport arrangements as required. • Support operational needs and perform other ad hoc duties as assigned. Requirements: • Passionate about delivering excellent customer service and creating positive customer experiences. • Friendly, approachable, and confident in interacting with local and international passengers. • Good communication and interpersonal skills. • Sales-oriented with the ability to promote products and services through cross-selling and upselling. • Comfortable handling cash, POS systems, and basic administrative tasks. • Able to work independently as well as collaboratively in a team environment. • Able to work in a fast-paced operational environment and handle multiple tasks. • Willing to work rotating shifts, including weekends and public holidays.