Customer service clerk

Responsibilities • Attend to customer enquiries via phone, email, and in person. • Provide accurate information on company products and services. • Handle customer orders, requests, and complaints in a professional manner. • Process and maintain customer records, documents, and databases. • Prepare quotations, invoices, and other administrative documents as required. • Coordinate with internal departments to ensure timely resolution of customer issues. • Follow up on customer requests and ensure customer satisfaction. • Maintain proper filing and documentation of customer-related records. • Assist in general administrative and clerical duties. • Support daily office operations and other tasks assigned by management. Requirements • Relevant customer service or administrative experience is an advantage. • Good communication and interpersonal skills. • Proficient in Microsoft Office applications. • Able to work independently and as part of a team. • Positive attitude with strong customer service orientation.