AI Product Manager [CCP for ICT Professionals]

Location: Singapore Job Type: Full-time / Contract Job Description: The AI Product Manager will lead the development and evolution of a modular business operations platform serving SMEs, associations, and community organisations. The role focuses on identifying practical opportunities to applyAI and digital technologies across recruitment, HR, client/community management, procurement, and operational workflows. Key Responsibilities: · Define and maintain the product roadmap, prioritising features based on customer needs, business value, and opportunities for AI-enabled automation. · Conduct customer and stakeholder discovery to identify workflow challenges and translate them into product requirements and AI use cases. · Define functional requirements, user journeys, acceptance criteria, and expected outcomes for new product andAI-enabled features. · Work closely with software engineers, UX designers, and data/AI specialists to design, develop, test, and release product enhancements. · Evaluate opportunities to applyAI capabilities such as intelligent recommendations, automation, content generation, information extraction, and decision support. · Support testing and validation of AI-enabled features, including usability, output quality, business relevance, and operational effectiveness. · Monitor product usage, customer feedback, and relevant product metrics to identify opportunities for continuous improvement. · Coordinate product releases and adoption activities to ensure new capabilities are introduced effectively to customers. · Contribute to product pricing, packaging, positioning, demonstrations, and go-to-market activities. · Support customer-facing and sales teams by providing product expertise during solution discussions and demonstrations. · Ensure product development considers appropriate data privacy, security, governance, and responsible AI principles. Requirements: · 6–8 years of experience in business development, business transformation, digital solutions, consulting, product-related, or similar customer-facing roles. · Strong understanding of business processes and how organisations transition from manual or fragmented workflows to more structured digital solutions. · Experience engaging customers and stakeholders to understand business requirements and identify improvement opportunities. · Strong interest in developing competencies in product management, AI-enabled solutions, and data-driven product development. · Ability to translate business challenges into structured product requirements and practical digital solutions. · Strong communication, analytical, stakeholder management, and problem-solving skills. · Comfortable working with cross-functional teams including engineering, UX, sales, and business stakeholders. · Experience with SaaS, enterprise software, digital transformation, or AI-related projects will be advantageous. Key Development Areas The role will require structured development in areas including: · AI product management and AI use-case identification · Product roadmap and lifecycle management · Product discovery and requirements definition · Data and AI concepts for business applications · AI feature testing and evaluation · Product analytics and adoption measurement · Responsible AI, data privacy, and governance · Agile product development and cross-functional delivery