Mailroom Team Lead

Duties and Responsibilities • The Team Leader will be professional at all times when dealing with clients, promoting excellent customer service • Mailroom team member management • Report and resolve client feedback to operation executive within stipulated time frame • Checking and perform daily and monthly reporting functions • Managing mailroom operator(s) and provide guidance in accordance with SOP and SPS guidelines. • Client communications and management on daily operational matters. • Performing of mail rounds and distribution of mails. • Arrangement and coordination of incoming and outgoing items for local and international courier. • Ensure that onsite team adhere to SPS policies and procedures • Franking machine management. • Maintain workspace cleanliness at all times. • Security screening of all incoming mails before distribution. • Regular reporting and prompt escalations to the management in case of issue. • Deal with enquiries face to face, email and on the telephone • Any other duties commensurate with the above list • At times carry heavy products within client's premises • Ensuring high level of accuracy in processing of mails • Ensure that all documents are processed within stipulated timelines and according to the operational procedures • Build and maintain good working relationships across all levels of personnel, internally and externally Candidate Profile Candidates for this position should preferably have the following: • More than 2 years’ experience in mailroom / customer service environment. • Mailroom operations • Able to work shifts • Use of computers and basic knowledge of Microsoft Office • Command of English is required for speaking and writing. • Responsibility in attendance and completion of daily duties • Be courteous and provide professional customer service • Able to handle fast-paced environment • Show flexibility regarding shift start and finish times • Disciplined, responsible and is a team player