QUALITY ASSURANCE MANAGER

RESPONSIBILITY Responsible for overseeing and elevating quality standards across Company's core product lines, including lamination, printing, and barrier coating. The incumbent will lead a cross-functional, multi-site quality team and drive meaningful improvements through process optimization and digitalization. A key focus of this role is building strong relationships with both internal stakeholders and external partners – including customers, suppliers, and certification bodies – to uphold the company's reputation for excellence and reliability. Quality Leadership & Team Management • Lead, mentor, and develop local and overseas quality assurance teams to build a high-performance quality culture. • Set clear quality objectives, KPIs, and performance targets aligned with the company's strategic goals. • Conduct regular team reviews, one-on-ones, and competency assessments to identify training needs and succession pathways. • Coordinate effectively across Singapore and regionaloffices to ensure consistent quality standards and practices. Quality Systems & Standards • Develop, implement, and maintain the company's Quality Management System (QMS) in compliance with relevant international standards. (ISO 9001, ISO 22000, GMP, and other applicable frameworks) • Own the document control framework, ensuring SOPs, work instructions, and quality records are current, accessible, and auditable. • Drive continual improvement through structured root cause analysis (RCA), corrective and preventive action (CAPA) processes, and quality reviews. • Oversee internal audits and manage readiness for external and customer audits. Product Quality - Lamination, Printing & Barrier Coating • Define and oversee quality specifications, test protocols, and acceptance criteria for laminated films, printed packaging, and barrier coating substrates. • Monitor critical quality parameters including COBB values, GSM, kit (oil and grease resistance) levels, seal integrity, and print registration and colour accuracy. • Lead or support customer qualification and product approval processes, including trials and technical evaluations for new or modified products. • Investigate and resolve quality failures, customer complaints, and non-conformances in a systematic and timely manner. • Collaborate with R&D and production teams tovalidate new products and coating technologies before commercial release Process Optimization & Digitalization • Identify and lead initiatives to streamline and optimize key quality processes, reducing waste, cycle time, and variability. • Champion the digitalization of quality workflows, including electronic data capture, real-time SPC (Statistical Process Control), digital inspection checklists, lab results, COA and QMS platforms. • Evaluate, select, and implement digital tools and systems that enhance quality visibility, traceability, and reporting capabilities. • Leverage data analytics to generate insights, identify trends, and support proactive quality decision-making across the business. • Share best practices and learnings across regional teams to foster cross-site quality improvements. Stakeholder Engagement • Serve as the primary quality point of contact for key customers, managing technical queries, audit requests, and quality concerns with professionalism and credibility. • Engage proactively with raw material suppliers and third-party partners to ensure incoming material quality and address supply chain risks. • Work closely with cross-functional internal teams –including Production, Procurement, Sales, and R&D – to embed quality thinking into all business processes. • Represent the company at customer meetings, industry forums, and certification body interactions as required. • Prepare and present quality performance reports, dashboards, and improvement roadmaps to senior management. Regulatory & Compliance • Ensure all products meet applicable regulatory requirements for export markets including food contact material regulations, environmental standards, and customer-specific requirements. • Maintain awareness of evolving packaging regulations and standards in key markets (e.g., ASEAN, EU, US) and update internal practices accordingly. • Manage customer and third-party certifications and ensure timely renewal and maintenance of all quality-related accreditations. REQUIREMENT • Bachelor's degree in Material Science, Chemical Engineering, Polymer Science, Packaging Technology, or related field • Minimum 3-5 years of experience in Quality Assurance within manufacturing • Strong knowledge of ISO 9001 and audit processes; experience as a lead auditor is an advantage • Experience with quality tools (CAPA, etc.) • Leadership and team management skills • Strong analytical and problem-solving abilities • Hands-on experience driving process improvement using Lean, Six Sigma, or similar methodologies • Experience with QMS digitalization projects or implementation of quality technology platforms