Clinic Assistant

Role As a Clinic Assistant in a paediatric clinic specialising in special needs children, you will be the first point of contact for telephone, email, in-person, WhatsApp, and any other communication channel adopted. Role & Responsibilities • Greet and meet people coming and direct them to appropriate areas • Efficient handling of call inquiries and providing general information of services. • Screen telephone calls, emails, WhatsApp, and any other communication method adopted, record and relay messages • Administer registration, take referrals, schedule appointments, and maintain efficient appointments time slots and package sessions • Generate and calculate invoice, record, collect payment, and issuance of receipts on time • Handle changes in billing, refunds, and credits. • Handle closing, settlement, and payment collection • Support operation functions as and when needed • Monitor general hygiene and cleanliness • Any other ad-hoc duties assigned by the management Requirements • GCE ‘O’ Level or equivalent with 2 years’ working experience in administration, customer service and/or receptionist role • Good interpersonal and communication skills • Able to speak mandarin to mandarin speaking parents • Positive working attitude and customer centric mindset • Customer service mindset • Meticulous and organised with attention to detail • Ability to work independently and as a team. • Enjoy working in fast-paced environment • Proficient in MS Office • Hard working and keen to learn • Must be willing to commit every Saturday Day Time 5.5 days work week Location Thomson Plaza Benefits • Medical & Medical insurance • Professional Development • AWS and Variable Bonus