Engineer, Customer Quality Assurance

COMPANY DESCRIPTION REC Group is an international pioneering solar energy company dedicated to empowering consumers with clean, affordable solar power through high-quality solar panels with a leading power density. As Solar's Most Trusted, REC is known for its patented innovations and multiple award-winning products with reliable long-term performance. The cornerstone for REC's strong reliability is advanced and highly efficient manufacturing using Industry 4.0 practices. Founded in 1996 in Norway, REC has always been committed to a low carbon footprint in its solar materials and panels. REC is headquartered in Norway with operational headquarters in Singapore and regional hubs in North America, Europe, and Asia-Pacific. As of December 2021, REC is part of Reliance Industries Limited, India's largest private sector company with revenues of USD 104.6 billion. Find out more at recgroup.com RESPONSIBILITIES ROLE / JOB SUMMARY: • Process field claims in a timely manner and support effective resolution. • Drive customer issue resolution through claims management process, including root cause analysis, containment, corrective actions and quality controls improvement to prevent recurrence and improve detection effectiveness. • Work with regional Technical Product Managers and cross-functional teams to resolve field claims through failure analysis, product inspection and site visits. • Support PV system performance and energy-yield investigations using PVsyst and field data as a secondary part of the role. Develop PVsyst capability to perform standard simulations and support customer performance investigations under the established technical review process. ESSENTIAL DUTIES AND RESPONSIBILITIES: • Manage field claims from intake to closure through technical investigation and assessment. • Collaborate with cross-functional teams in failure analysis, containment and corrective actions. • Provide timely engineering insights through technical reports and presentation. • Handle customer visits, audits and site investigations when required. • Develop and contribute to knowledge of product reliability and degradation. • Design or support tests to detect infant-mortality and mid-life product failures • Evaluate field performance against expected energy yield where relevant to claim or technical investigation. • Build and maintain documentation for standard PVsyst models, loss diagrams and basic sensitivity assessments to support customer-quality conclusions. • Maintain traceable simulation inputs, assumptions, outputs and approved REC modelling templates ESSENTIAL JOB COMPETENCIES: • Technical: Understanding of PV module technology, product components, degradation and industry developments. • Customer Quality: Field-claim handling, failure analysis, customer issue resolution and technical reporting. • Energy Yield: Basic understanding of PV systems, irradiance, temperature effects, system losses and performance indicators; competent in PVsyst. • Analytical & Problem Solving: Engineering judgement and use of quality tools such as 5 Whys, 8D, CAPA or DMAIC. • Soft Skills: Project and experimental planning, product testing, report writing, teamwork and clear communication. ADDITIONAL RESPONSIBILITIES: • Support internal knowledge sharing on field failures, degradation and energy-yield findings. AUTHORITIES: • Coordinate assigned customer-quality investigations and request the information required for evidence-based analysis. • Recommend containment, corrective action, testing or escalation based on verified findings. • Request clarification or correction where simulation or monitoring inputs are incomplete or inconsistent. • Issue external technical conclusions only through the applicable REC review and approval process. QUALIFICATIONS • Minimum bachelor's degree in Electrical Engineering, Mechanical Engineering, Materials Engineering, Renewable Energy, Physics or a related engineering/science discipline. • Entry level and candidates with up to 2 years of relevant work experience are encouraged to apply. • Academic projects, internships or work involving solar PV, product reliability, failure analysis, engineering testing, system simulation or data analysis are advantageous. OTHER INFORMATION REQUIRED QUALIFICATIONS AND EXPERIENCE: • Basic capability in engineering data analysis, problem solving and technical documentation. • Exposure to PVsyst, Aurora, HelioScope, MATLAB, Python, Power BI, GIS or CAD is advantageous but not mandatory. • Familiarity with statistical analysis, SAP, Toyota Production System or Lean Manufacturing principles is advantageous. • Active participation in technical reviews to support business and customer outcomes. • Sense of urgency, ownership and self-motivation. • Hands-on and proactive working attitude with good time management. • Learning agility and commitment to develop PVsyst capability within 6 to 12 months. • Willing to travel and able to work under tight timelines when required. • Strong commitment to quality and customer satisfaction. • Ability to communicate effectively with cross-functional teams, customers, external stakeholders and auditors. • Ability to explain findings through clear presentations and technical reports. • No formal people-management experience required. • Active participation in team and cross-functional activities. • Plan and complete assigned claim, investigation, test and simulation deliverables in accordance with agreed timelines and review gates. • Experience in solar, semiconductor, electronics or manufacturing industries is advantageous but not required. • Good spoken and written English; proficiency in a second or third language is advantageous. • Final-year project, internship or portfolio involving solar PV, reliability, testing or engineering analytics is advantageous. Please note that your application will be sent to and reviewed by the direct employer - REC Group