Operations / Customer Service Officer

Job Highlights • Career growth and development opportunities • Work benefit package and allowance • Ambience working environment, AWS Job Description • Responsible for managing and coordinating both Sea and Air shipments • Coordination and resolves shipment issues • To communicate efficiently with customers, shipping lines, transport team, trucking partners and overseas offices in order to ensure smooth pick up / delivery of the shipments • Ensure customer requirements meet, prompt updates on their shipments and documentation accuracy and precise • Ensure month-end closing complete timely • Ensure all shipments handle in detailed, accurate and timely manner • Effectively follow up with airlines, carriers, NVOCC and overseas offices on any short-landed, damaged or any discrepancy cargo • Answering to customer's inquiries and handling customer's complaints in tactful manner • Prompt response within deadline in quotation submission to agents and customers • Any other adhoc task assigned by Team Leader and/or General Manager Qualification • Candidate must possess at least O’Level, • Certificate in Lifting Supervisor / Riggerman / Signalman / CSOC / OPSOC is a PLUS Relevant skills and qualifications include experience with logistics and supply chain, and a demonstrated track record of successful service operations, attendance as well as references. Additionally, proficiency in logistics software and system is a plus Requirements • Min. 2 years’ experience, knowledge in freight forwarding, import and export, OOG, DGR procedures and permits declaration • Experience in handling Project shipments is a PLUS • Excellent communication and interpersonal skills. • Team player • Able to start immediately or on a short notice • Singaporean and PR only