Clinic Assistant

Job Responsibilities: · Greet and welcome patients, manage patient flow, and schedule appointments · Prepare examination rooms and ensure they are clean and well-stocked with necessary supplies · Attend to inbound calls and assist with patient enquiries · Assist healthcare professionals during patient examinations and procedures · Submit insurance claims and issue tax invoices · Maintain accurate patient records and handle confidential medical documentation · Deliver exceptional customer service by addressing patient inquiries and concerns · Provide concierge assistance for patients to and from MRT stations or drop-off points, when required · Perform general administrative duties to support the efficient day-to-day operations of the clinic Requirement: · Minimum GCE “N” or “O” Level qualification · Fluent in English; ability to speak Mandarin is an advantage (to liaise with Mandarin-speaking patients) · Prior experience in a customer service role is an advantage · Strong communication and interpersonal skills · Customer service-oriented with a willingness to learn · Candidates with no experience are welcome to apply