Operations Coordinator

Key Responsibilities End-to-End Shipment Operations • Serve as the primary point of contact for customers, carriers, suppliers, and logistics partners. • Manage customer orders and transportation bookings while ensuring compliance with routing requirements and service commitments. • Coordinate shipment execution and proactively monitor transportation activities from origin to destination. • Ensure smooth operational flow and timely fulfilment of customer requirements. Customer Service & Supply Chain Coordination • Deliver prompt and professional support to customers regarding shipment enquiries and operational requests. • Manage supply chain disruptions, shipment exceptions, and urgent operational issues efficiently. • Escalate critical issues to relevant stakeholders and drive timely resolutions. • Build strong relationships with customers through proactive communication and service excellence. Shipment Visibility & Exception Management • Monitor shipment milestones and ensure accurate tracking updates are maintained across the supply chain. • Follow up with carriers and suppliers on missing shipment events and data discrepancies. • Ensure customers receive timely status updates and complete shipment visibility. Performance Monitoring & Continuous Improvement • Support preparation of operational reports, customer reviews, and business performance presentations. • Analyse logistics KPIs and identify opportunities to improve service quality, efficiency, and customer satisfaction. • Participate in process improvement initiatives to enhance operational performance. Supplier & Stakeholder Management • Support the onboarding of new logistics partners and suppliers. • Ensure adherence to Standard Operating Procedures (SOPs), compliance requirements, and operational standards. • Collaborate closely with internal and external stakeholders to achieve operational excellence. Who We're Looking For ✔ Diploma in Logistics, Supply Chain Management, Transportation, Business Administration, or related disciplines ✔ Minimum 1 year of experience in logistics, freight forwarding, transportation, 3PL, or supply chain operations preferred ✔ Strong understanding of logistics and supply chain processes ✔ Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint ✔ Excellent communication and interpersonal skills ✔ Customer-centric mindset with strong problem-solving abilities ✔ Highly organised, dependable, and able to prioritise effectively in a fast-paced environment ✔ Team player with a positive and proactive attitude ✔ Comfortable supporting critical shipments outside business hours when required Interested candidates you may submit your resume in word format to yvonne.y@quesscorp.sg Do note that only shortlisted candidates will be notified Yvonne Yap Quess Selection & Services, Singapore EA Licence Number: 23C2060 Registration ID: R1111340 Disclaimer: The company is committed to ensuring the privacy and security of your information. By submitting this form, you consent to the collection, processing, and retention of the information you provide. The data collected (which may include your contact details, educational background, work experience and skills) will be used solely for the purpose of evaluating your qualifications for the position you're applying for. Your data will be stored securely and retained for the duration necessary to fulfill our hiring process. If you are not selected for the position, your data will be kept on file for a limited period in case future opportunities arise. You have the right to access, correct, or delete your data at any time by contacting us at Quess Singapore | A Leading Staffing Services Provider in Singapore (quesscorp.sg) This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to Quesscorp Singapore’s PDPA and e2i’s PDPA