EQUIPMENT SERVICE ENGINEER

This Equipment Service Engineer will be responsible for installing, testing, and maintaining automation systems, troubleshooting and repairing electrical/electronic components, configuring software, and ensuring smooth communication with customers. They will handle support requests, coordinate with internal teams, and provide accurate service reports. Job Responsibilities • Automation system installation, testing, commissioning, and maintenance. • Setup electronics controllers, PC, and install software. • Perform onsite machine buy-off as per agreed customer requirements • Analyze equipment failures and identify root causes to effectively repair equipment failures. • Able to analyze electrical/electronic circuit, read machine logfiles to identify root cause for the problem • Able to repair electrical components, setup robot software, PC software. • Establish a seamless interface between customers and Getech. • Demonstrate high integrity and work independently with minimal supervision. • Spearhead customer issues and coordinate with internal departments and customer stakeholders to resolve them efficiently. Escalate to management if necessary. • Respond to phone support and onsite support requests in accordance with SLA. • Prepare and present accurate, detailed service reports in a timely manner. Job Requirement: • Diploma or Bachelor’s degree in Electronics, Computer Engineering or equivalent • 3 years or more of experience in automation systems setup or service support • Proficiency in electrical components such as servo motors and robots • Proficiency in installing software, configuration and setting up PCs and machines • Ability to read equipment log files and process flows to debug machine breakdowns • Strong problem-solving skills, both analytical and technical • Effective listening, verbal and written communication skills • Ability to work collaboratively in a team environment • Willingness to learn new technologies on a regular basis • Good time management skills, including the ability to perform multiple tasks and prioritise assigned tasks • Willingness to travel for overseas assignments on short notice.