L1/L2 Production Support - Shift Work, Rotational Basis, 24/7

Requirement: Job Role/Level L1/L2 Production Support Quantity 1 Mandatory Skills Requirement: Minimum 2+ years of Production Support experience Minimum Java development skills will be added advantage. Key responsibilities • Provide L2 support for banking applications and systems, including troubleshooting and resolving technical issues. • Monitor system performance, detect anomalies, and ensure uptime and availability of services. • Handle incident tickets, escalations, and ensure timely resolution of incidents in accordance with SLAs. • Work closely with L1 support to ensure a seamless escalation process for complex issues. • Collaborate with development teams to identify and resolve recurring issues or system bugs. • Perform root cause analysis and provide recommendations for system improvements. • Document technical issues, solutions, and best practices for future reference.