IT Operations Engineer

Summary The IT Operations Engineer is responsible for ensuring the stability, availability, security, and day-to-day operation of Dash's production and non-production systems. The role supports incident management, system monitoring, operational changes, patch management, access administration, compliance activities, and audit readiness within a regulated financial services environment. Responsibilities • Monitor and support business-critical applications and infrastructure. • Respond to and manage production incidents, troubleshooting and coordinating recovery activities. • Execute operational changes, releases, and patching activities following change management processes. • Manage user and service account access, provisioning, and reviews. • Maintain operational documentation, runbooks, and audit evidence. • Support compliance, regulatory, and audit requirements, including MAS TRM guidelines. • Work closely with internal technology teams and external vendors to resolve operational issues. Requirements • Diploma or Degree in IT, Computer Science, Computer Engineering, or related field. • Minimum 3 years of experience in IT Operations, Systems Operations or Production Support. • Experience supporting production systems in regulated or mission-critical environments. • Familiarity with monitoring, logging, ticketing systems, and ITIL processes (Incident, Change, Problem Management). • Strong troubleshooting, documentation, and stakeholder management skills. • Linux/Unix operational experience preferred; Windows experience is an advantage. • Ability to work independently while collaborating effectively with cross-functional teams.