Retail Manager

Job Description 1. Retail Operations Management • Oversee daily operations of retail outlets to ensure smooth and efficient workflow. • Ensure compliance with company policies, operational procedures, and service standards. • Monitor outlet cleanliness, product displays, and overall store presentation. • Handle operational issues and provide solutions to maintain business continuity. 2. Sales & Business Performance • Drive sales performance and achieve outlet sales targets. • Analyse sales performance and implement improvement plans when required. • Develop and execute sales strategies to increase revenue and customer engagement. • Monitor promotions, campaigns, and product performance. 3. Team Leadership & Staff Management • Lead, coach, and motivate retail staff to achieve operational and sales goals. • Plan manpower schedules and ensure sufficient staffing coverage. • Conduct staff briefing, training, and performance feedback sessions. • Support recruitment and onboarding of new retail employees. • Monitor staff attendance, discipline, and work performance. 4. Customer Service Excellence • Ensure customers receive excellent service experience. • Handle customer feedback, complaints, and service recovery. • Train staff on product knowledge and customer engagement skills. 5. Inventory & Merchandising Management • Monitor inventory levels and ensure sufficient stock availability. • Coordinate stock replenishment and stock transfers between outlets. • Conduct regular stock checks and minimise stock discrepancies. • Ensure proper product arrangement and visual merchandising standards. 6. Reporting & Administration • Prepare outlet performance reports, sales reports, and operational updates. • Monitor KPIs and provide recommendations to improve performance. • Coordinate with HR, Finance, Warehouse, and Management teams on operational matters. • Maintain proper documentation and records. 7. Compliance & Safety • Ensure outlet operations comply with workplace safety, company policies, and regulatory requirements. • Ensure proper handling of cash, inventory, and company assets. Requirements • Diploma/Degree in Business, Retail Management, or related field preferred. • Minimum 3–5 years of retail management or supervisory experience . • Experience managing retail teams and multiple outlets is an advantage. • Strong leadership, communication, and problem-solving skills.