Operations Manager

JOB DESCRIPTION Ensuring company policies are followed. Optimizing profits by controlling costs. Hiring, training and developing new employees. Resolving customer issues to their overall satisfaction. Maintaining an overall management style that follows company best practices. Providing leadership and direction to all employees. Ensuring product quality and availability. Preparing and presenting employee reviews. Working closely with the store manager to lead staff. Overseeing retail inventory. Assisting customers whenever necessary. Organizing employee schedule. Ensuring that health, safety, and security rules are followed. Taking disciplinary action when necessary. Ensuring a consistent standard of customer service. Motivating employees and ensuring a focus on the mission. Completing tasks assigned by the general manager accurately and efficiently. Supporting Maintaining merchandise and a visual plan. Maintaining stores to standards, including stocking and cleaning. management as needed. JOB REQUIREMENTS 2+ years retail experience in a leadership capacity (e.g. management, shift leader, etc.) Bachelor’s degree or equivalent experience Familiarity with fashion trends and styles Ability to effectively train and motivate sales associates Excellent organizational, problem-solving, project management and communication skills Willingness to show leadership and guidance from the floor