Catering Executive

Job Purpose Support the day-to-day operations and sales activities of the Catering Business by managing customer enquiries, orders, online catering channels, order coordination and event support. The role is responsible for ensuring a smooth customer experience from enquiry to fulfilment, while supporting the Catering Development Manager in converting enquiries, growing repeat business and maintaining strong service standards. Key Responsibilities Customer Enquiries & Sales Support • Respond to catering enquiries and prepare quotations and order confirmations. • Follow up on leads and enquiries to secure orders. • Maintain good relationships with existing and potential customers. • Support corporate sales activities and follow-up with repeat clients. Order & Operations Coordination • Manage catering orders from confirmation to fulfilment. • Coordinate with outlets, kitchen teams, delivery partners and customers. • Ensure orders are accurate, complete and delivered on time. • Handle customer feedback and resolve service issues promptly. Online & Platform Management • Manage daily orders and enquiries from the company website and catering platforms. • Maintain menus, pricing, product information and availability. • Monitor online orders and support improvements to platform sales. Events & Catering Support • Assist with planning and coordination of catering events and functions. • Provide on-site support for events when required. • Coordinate setup, food delivery and service requirements. Administration • Maintain accurate customer, enquiry and order records. • Track quotations confirmed orders and upcoming events. • Prepare basic sales and order reports for management. Working Conditions • Office-based with regular coordination with outlets and catering operations. • May require evenings, weekends and public holidays for events. • May involve standing for extended periods and lifting light equipment. Requirements • 1–3 years of experience in catering, F&B, sales coordination, customer service or events. • Experience with online ordering or e-commerce platforms is an advantage. • Good communication, coordination and customer service skills. • Strong attention to detail and ability to manage multiple orders. • Proactive, organised and able to work independently and as part of a team.