Senior Application Support Consultant – Payments

Role Overview We are seeking an experienced Senior Application Support Consultant to provide production support for enterprise payment platforms within a corporate banking environment. The role requires strong hands-on experience in application monitoring, production incident management, troubleshooting, and issue resolution. The successful candidate should have strong UNIX scripting and SQL skills and be comfortable supporting business-critical applications in a fast-paced production environment. Key Responsibilities • Provide L2/L3 production application support for payment and corporate banking platforms. • Monitor production applications, interfaces, batch processes, and system health to ensure service availability and stability. • Investigate and resolve production incidents, application failures, and performance issues. • Perform root cause analysis for recurring or critical production issues and coordinate permanent fixes. • Troubleshoot application and data-related issues using UNIX/Linux commands, scripts, and SQL queries. • Develop and maintain UNIX scripts to support monitoring, troubleshooting, and operational activities. • Use SQL to investigate data issues, validate transactions, and support incident resolution. • Manage incidents through the complete lifecycle, including investigation, resolution, escalation, and closure. • Coordinate with application development, infrastructure, database, network, and business teams during incident resolution. • Support major incident and problem management activities for business-critical applications. • Monitor batch jobs, scheduled processes, system integrations, and transaction processing. • Support application deployments, releases, patches, and production changes. • Perform post-deployment validation and production health checks. • Maintain operational procedures, support documentation, troubleshooting guides, and knowledge articles. • Identify recurring production issues and recommend improvements to application stability and operational efficiency. • Communicate incident status, business impact, resolution progress, and technical findings clearly to relevant stakeholders. Required Skills • Approximately 7–12 years of overall IT experience, with strong relevant experience in application or production support. • Hands-on experience in application monitoring, production support, incident management, troubleshooting, and issue resolution. • Strong proficiency in UNIX/Linux and UNIX shell scripting. • Strong hands-on SQL skills for data analysis, troubleshooting, and production support. • Experience supporting business-critical enterprise applications. • Good understanding of application support processes, production monitoring, incident management, and problem management. • Experience troubleshooting application, interface, batch, and data-related issues. • Ability to perform root cause analysis and coordinate resolution across multiple technical teams. • Strong analytical and problem-solving capabilities. • Ability to work effectively in a production support environment and manage critical incidents. • Strong written and verbal communication skills. • Good stakeholder management and cross-functional collaboration capabilities. Preferred Skills • Experience supporting global or regional payment platforms within corporate banking. • Understanding of payment processing, transaction flows, and banking payment systems. • Previous experience supporting high-volume or business-critical financial applications. • Familiarity with ITIL-based incident, problem, and change management processes. • Knowledge of blockchain or Distributed Ledger Technology (DLT) would be advantageous but is not mandatory. • Experience working with geographically distributed technology and business teams. Work Arrangement This is an office-based role requiring on-site work at Changi Business Park. Application Note Interested applicants may send their CV directly to shyam@aryan-solutions.com for consideration.