Digital Business Analyst

Responsibilities: • Partner with the Agency’s business teams to elicit citizen/business and Agency’s needs through human-centric and visual methods • Apply Design Thinking / Service Design methodology and tools to identify current state gaps and challenges, and develop future state design and solutions • Evaluate and recommend suitable technology while aligning with GovTech’s technology directions (such as cloud-based, enterprise architecture and modernization of legacy systems, adoption of SG Tech Stack) • Identify and adopt the appropriate development and delivery approach (Outsourced, Co-Sourced or In-house development) • Work with fellow Govtechies and Agency's teams to develop user stories, functional/technical specifications and acceptance criteria • Ensure product readiness for smooth deployment, adoption and operations • Analyse impact of requested changes and propose improvements to continuously address changing business needs, and work with support team to understand and address technical problems (Operations Management) • Assist the CIO to identify new opportunities and problems to solve for the Agency’s digital transformation • Build deep knowledge of Agency’s business and operations and identify opportunities to support the transformation of Agency’s business / operation • Identify potential project risks and its implication to the organisation and to recommend mitigating measures so as to manage the risks • Effectively engage and manage the vendors to deliver ICT solutions and services • Understand the IT management policy, quality management policy and security guidelines to ensure the development processes, procedures and system are designed to comply with these policies and guidelines. Requirement: • Diploma/Degree in Computer Science, Infocomm Technology, Computer or Electronics Engineering or related disciplines • At least 4 years relevant working experience in a similar capacity (advantageous to have had some Consulting, Software Development and Design experience) • Strong portfolio that demonstrates proven, hands-on experience working in Agile approach on Product-centric teams • Working knowledge of AI tools and concepts • Strong analytical, conceptualisation, facilitation and problem-solving skills, in particular with application in Discovery sessions and prototyping. • Good stakeholder engagement and communication skills with ability to influence and pitch ideas • A driven and motivated personality with the ability to rapidly learn, apply and execute • Experience in Project Management and Product Management is a plus • Motivated by innovation to achieve business goals and customer satisfaction • Excellent written, verbal communication, presentation and negotiation skills