Senior / Executive, IT

Job description Key Tasks: Application Support & Project Implementation • Provide Level 1 support for core business applications, including Warehouse Management System (WMS), Electronic Data Interface (EDI), and Transport Management System (TMS). • Manage change requests and support IT project implementation for core applications, including requirement gathering, System Integration Testing (SIT), User Acceptance Testing (UAT), and production deployment. • Liaise with internal and external stakeholders to gather, analyse, and document business requirements. • Perform system troubleshooting, root cause analysis, and coordinate issue resolution with vendors when required IT Operations & Infrastructure Support • Provide end-user support, including onboarding/offboarding, device setup, and troubleshooting of PCs, printers, and mobile devices. • Support and maintain servers, wireless networks, LAN switches, and overall network connectivity. • Maintain accurate inventory records for IT assets and software licenses. • Assist in IT procurement, documentation, and compliance tracking. Skills & Competencies: • Diploma or Degree in Computer Science, Information Technology, or related field. • Minimum 2 years of experience in Level 1 application support and software project implementation • Good understanding of Microsoft 365 environment and Windows-based PC support • Basic knowledge of LAN, WAN, networking concepts, and server environments. • Strong analytical and problem-solving skills. Ability to work independently and multitask • Good written and verbal communication skills • Candidates must have experience in a warehouse or logistics environment, with hands-on experience managing Warehouse Management Systems (WMS) and Transportation Management Systems (TMS).