Tour Operations Manager

We are seeking a highly motivated and responsible Tour Operations Manager to join our company as our first employee and play a key role in establishing and developing our tour operations. This is a hands-on management position that combines tour guiding, customer service, operations management, and business development. The successful candidate will work closely with the company founder to build and manage day-to-day operations, deliver high-quality travel experiences, and help develop the company as it grows. Key Responsibilities • Manage and oversee day-to-day tour and travel operations. • Lead and conduct tours while providing professional and engaging guidance to customers. • Plan and coordinate tour itineraries, schedules, transportation, and other operational arrangements. • Ensure a high standard of customer service and overall guest experience. • Communicate with customers, suppliers, hotels, transport providers, and other business partners. • Handle customer enquiries, feedback, and operational issues professionally. • Monitor tour quality, safety, and compliance with relevant requirements. • Assist in developing new tour products, itineraries, and travel experiences. • Support the company founder in establishing operational procedures and workflows. • Identify opportunities to improve efficiency, customer satisfaction, and business performance. • As the company grows, assist in recruiting, training, and managing additional tour staff and guides. Requirements • Previous experience in tourism, travel, hospitality, tour operations, or a related field. • Experience in a supervisory or management role is preferred. • Strong communication, interpersonal, and customer service skills. • Confident in leading groups and communicating with customers from different backgrounds. • Good knowledge of local attractions, destinations, culture, and tourism services. • Strong organisational and problem-solving skills. • Able to work independently and take ownership of responsibilities. • Proactive, reliable, adaptable, and comfortable working in a fast-growing company. • Fluent spoken and written English. Additional languages, especially Mandarin, are an advantage. • Willing to work flexible hours, including weekends and public holidays when required. Preferred Qualifications • Diploma or degree in Tourism, Hospitality, Business, or a related field. • Previous experience managing tours, travel operations, or a small team. • Relevant tour guide or tourism certification. • Experience working with international or Chinese-speaking tourists is an advantage. What We Offer • Opportunity to become a key member of a growing travel and tourism company. • Significant responsibility and autonomy from the early stage of the business. • Opportunity to help build the company's operations and future team. • Potential for career progression as the company expands.