MEDICAL CENTRE CONCIERGE OFFICER

12 hours work shift: 8am to 8pm, 6 days a week Welcome and assist patients, visitors, doctors, and staff professionally. Provide wayfinding, directions, and general information about the medical centre. Assist elderly patients, persons with disabilities, and those requiring additional support. Manage patient and visitor flow , queues, and front-of-house areas. Handle basic enquiries and direct medical or administrative matters to the appropriate department. Support access control by monitoring visitors, contractors, and restricted areas. Assist during emergencies, evacuations, and incidents , including crowd management. Handle feedback and complaints professionally and escalate where necessary. Assist with telephone calls, messages, and general communications. Maintain accurate incident records, reports, and shift handovers . Maintain patient confidentiality, professionalism, and a high standard of customer service . Work closely with medical, security, facilities, and management teams to ensure a safe and welcoming environment.