Application Support Engineer

Job Responsibilities • Gather, analyse and document users’ requirements. • Analyse data, system logs and provide feedback to Product Manager for product improvements. • Troubleshoot issues and perform timely recovery during incident. • Act as a Point of Contact for Business-As-Usual service management, familiar with the unique business processes and needs of the customer(s). • Track and facilitate the resolution of tickets to ensure that Key Performance Indicator’s established in Service Level Agreements (SLA) with customers are met. • Submits Incident/RCA Report, working with Product Teams to perform root cause analysis to identify repeating patterns and propose measures to prevent recurrences. Job Requirements • Diploma/Degree in Information Technology IT/Telecommunication/Computer Science or equivalent. • Good communication and interpersonal skills, with the ability to effectively communicate technical information to non-technical users. • Openness to learn and adapt to new technologies and software applications. • Strong attention to detail and a proactive attitude towards problem-solving. • Passion for technology and a desire to grow and develop in the field of application support.